Frequently asked questions
1. By what time should I place an order for same-day cake delivery?
For same-day delivery, orders should ideally be placed at least 4–6 hours in advance. Availability may vary depending on the cake design, customization, and delivery location, so placing the order earlier is recommended.
2. What is the earliest time cake deliveries begin?
Cake deliveries typically start from 10:00 AM onwards. If you require delivery at a specific time, you may mention your preferred slot while placing the order and we will try our best to accommodate the request.
3. Is midnight cake delivery available?
Midnight delivery can be arranged on request and subject to availability. Customers are advised to place such orders in advance to ensure timely delivery.
4. Do you deliver on Sundays and public holidays?
Yes, Krust Café offers cake deliveries throughout the week, including Sundays and most public holidays.
5. Are eggless cakes available?
Yes. Krust Café offers a wide range of eggless cakes, prepared to deliver the same taste and quality as regular cakes.
6. What payment methods are accepted?
We accept multiple payment methods for your convenience, including:
• UPI
• Debit Cards
• Credit Cards
7. Is Cash on Delivery (COD) available?
Cash on Delivery may be available for select locations and standard orders. Customized cakes generally require advance payment confirmation.
8. Are delivery charges applicable?
Delivery charges may apply depending on the delivery location and order value. The exact delivery fee will be displayed during checkout.
9. What should I do if I receive a damaged cake?
In the unlikely event that a cake arrives damaged, please contact our team immediately and share clear photos of the product. Our team will review the issue and assist with an appropriate resolution.
10. Can I place an order through phone, WhatsApp, or email?
Yes. Orders can be placed through phone, WhatsApp, or email, and our team will guide you through the ordering and confirmation process.
11. What is the cancellation and refund policy?
Orders can be cancelled before the preparation process begins. Refunds or replacements may be provided in case of genuine quality or delivery concerns. For detailed information, please refer to our cancellation and refund policy.
12. Do you offer vegan cakes?
Yes, vegan cakes are available on pre-order. Customers are advised to place their order in advance to ensure availability.